MAM3070 Office Systems 2

Advanced · 1 credit · BIT - Business, Admin, Finance and IT

Description: Students evaluate and demonstrate effective office environment strategies and processes, use electronic office equipment, and manage processes related to electronic communications and business meetings.
Prerequisite: MAM2050: Office Systems 1
Parameters: Access to electronic office equipment.

Outcomes The student will:

1 evaluate and make recommendations for improving the quality of the office environment
- 1.1 research the change process within an office as electronic technologies alter the office environment
- 1.2 analyze the changing role of the office worker at different levels; e.g., entry-level, supervisory, top-level management
- 1.3 research various job descriptions; e.g., responsibilities (direct, indirect), setting priorities, reporting structure, opportunities for initiative
- 1.4 illustrate the flow of work for one or more office functions
- 1.5 compare office manuals for common policies and procedures
- 1.6 propose strategies by which an office could improve the commitment to quality management
- 1.7 implement strategies that increase personal productivity including:
  - 1.7.1 time and work management
  - 1.7.2 setting priorities
  - 1.7.3 resource management
2 demonstrate independent use of office strategies and procedures and of electronic office equipment including procedures for electronic communications
- 2.1 apply efficient communication procedures and protocols when using a variety of electronic office equipment
- 2.2 describe the various communication systems available to a business; e.g., telephone, voice messaging systems, electronic mail, facsimiles, the Internet, teleconferencing
- 2.3 research a variety of communication procedures and protocols that are practised for each system; e.g., answering phones promptly, delivering fax messages promptly, answering electronic mail messages immediately
- 2.4 identify strategies to develop skills and train others on a variety of electronic office equipment
- 2.5 follow ethics and laws regarding the use of electronic office equipment
- 2.6 demonstrate proper personal grooming and dress appropriate to the office environment
3 demonstrate ability to plan and run a business meeting
- 3.1 identify procedures when planning a meeting, including in formal and informal settings
- 3.2 describe strategies to prepare for the meeting
- 3.3 describe how meetings run effectively and efficiently
- 3.4 describe the procedures to follow after the meeting
- 3.5 plan and simulate a business meeting
4 demonstrate basic competencies
- 4.1 demonstrate fundamental skills to:
  - 4.1.1 communicate
  - 4.1.2 manage information
  - 4.1.3 use numbers
  - 4.1.4 think and solve problems
- 4.2 demonstrate personal management skills to:
  - 4.2.1 demonstrate positive attitudes and behaviours
  - 4.2.2 be responsible
  - 4.2.3 be adaptable
  - 4.2.4 learn continuously
  - 4.2.5 work safely
- 4.3 demonstrate teamwork skills to:
  - 4.3.1 work with others
  - 4.3.2 participate in projects and tasks
5 create a transitional strategy to accommodate personal changes and build personal values
- 5.1 identify short-term and long-term goals
- 5.2 identify steps to achieve goals