MAM2065 Professional Communication

Intermediate · 1 credit · BIT - Business, Admin, Finance and IT

Description: Students develop skills for professional person-to-person communication and develop strategies to properly communicate with supervisors, colleagues and clients.
Prerequisite: None

Outcomes The student will:

1 examine the purpose of communication in personal and professional relationships
- 1.1 compare personal and professional relationships, including boundaries and sharing of personal information
- 1.2 identify the purposes of communication in the workplace, including sharing information and promoting teamwork
2 describe the process of communication
- 2.1 identify the components of the communication process, including sender, receiver, feedback and message
- 2.2 describe the purpose of each component in the communication process, including sender, receiver, feedback and message
- 2.3 compare effective verbal and non-verbal communication strategies
3 describe factors that influence the process of communication
- 3.1 describe how a message can be understood and misunderstood
- 3.2 identify unique factors that influence communication; e.g., attitudes, emotions, self-esteem, roles
- 3.3 describe the concept of perception
- 3.4 identify the importance of receiving another’s message accurately
4 examine ineffective communication methods that threaten the effectiveness and accuracy of communication with others
- 4.1 identify communication barriers that threaten workplace relationships
- 4.2 practise recognizing barriers to effective communication
- 4.3 describe how to change conversation practices from ineffective to effective communication methods
5 apply professional standards and procedures to work effectively within an office environment
- 5.1 demonstrate knowledge of how culture and diversity may affect communication in office relationships
- 5.2 describe and compare best practices in assertive communication strategies
- 5.3 demonstrate the ability to effectively utilize communication aids and strategies to promote respectful relationships with supervisors, co-workers and clients
- 5.4 demonstrate ability to maintain confidentiality of client and co-worker information
- 5.5 describe the principles of the Freedom of Information and Protection of Privacy (FOIP) Act
6 discuss the relevance of ethical principles and values that guide judgement and behaviour
- 6.1 differentiate between personal ethics and professional ethics
- 6.2 define ethics, values and ethical issues
7 demonstrate basic competencies
- 7.1 demonstrate fundamental skills to:
  - 7.1.1 communicate
  - 7.1.2 manage information
  - 7.1.3 use numbers
  - 7.1.4 think and solve problems
- 7.2 demonstrate personal management skills to:
  - 7.2.1 demonstrate positive attitudes and behaviours
  - 7.2.2 be responsible
  - 7.2.3 be adaptable
  - 7.2.4 learn continuously
  - 7.2.5 work safely
- 7.3 demonstrate teamwork skills to:
  - 7.3.1 work with others
  - 7.3.2 participate in projects and tasks
8 identify possible life roles related to the skills and content of this cluster
- 8.1 recognize and then analyze the opportunities and barriers in the immediate environment
- 8.2 identify potential resources to minimize barriers and maximize opportunities