CTSPlanner
Sign-in not configured
← Management & Marketing

MAM2050 Office Systems 1

Intermediate · 1 credit · BIT - Business, Admin, Finance and IT

Description
Students identify and describe strategies and procedures in the office environment and how to manage processes and protocols related to equipment, written communication transmittal and business travel arrangements.
Prerequisite
None
Parameters
Access to office equipment.
Supporting courses
MAM1030: Communication Strategies 1

Outcomes The student will:

  • 1 identify strategies and procedures employed in an office environment

    • 1.1 research how various business offices are organized with respect to:

      • 1.1.1 organizational structure

      • 1.1.2 priorities/philosophy

      • 1.1.3 design and layout

    • 1.2 identify the components of a work area including:

      • 1.2.1 hardware

      • 1.2.2 software

      • 1.2.3 telecommunications

      • 1.2.4 resources/references

      • 1.2.5 ergonomics

    • 1.3 describe how the office supports a commitment to quality management by:

      • 1.3.1 focusing on the customer

      • 1.3.2 ensuring accuracy, completeness and simplicity

      • 1.3.3 using references/research

    • 1.4 identify and assess strategies that increase personal productivity including:

      • 1.4.1 time and work management

      • 1.4.2 setting priorities

      • 1.4.3 resource management

    • 1.5 demonstrate proper personal grooming and dress appropriate to the office environment

  • 2 demonstrate use of equipment within the office environment

    • 2.1 use a variety of office equipment

    • 2.2 research issues related to ethics and laws regarding the use of office equipment

  • 3 develop procedures for managing written communication transmittals

    • 3.1 research communication strategies and procedures for small and large businesses

    • 3.2 research services available for transmitting documents including:

      • 3.2.1 various classes of mail

      • 3.2.2 special services

      • 3.2.3 other carriers available; e.g., private couriers and messenger services

    • 3.3 analyze the effect of technology and communication terminals on transmission of written documents

  • 4 make travel arrangements for a business trip

    • 4.1 gather the necessary information to arrange a business trip including:

      • 4.1.1 how to handle bookings and reservations

      • 4.1.2 mode of transportation

      • 4.1.3 accommodations

    • 4.2 describe the special arrangements necessary when travel internationally

    • 4.3 prepare budgets and expense claims for business trips

    • 4.4 prepare itineraries for business trips

  • 5 demonstrate basic competencies

    • 5.1 demonstrate fundamental skills to:

      • 5.1.1 communicate

      • 5.1.2 manage information

      • 5.1.3 use numbers

      • 5.1.4 think and solve problems

    • 5.2 demonstrate personal management skills to:

      • 5.2.1 demonstrate positive attitudes and behaviours

      • 5.2.2 be responsible

      • 5.2.3 be adaptable

      • 5.2.4 learn continuously

      • 5.2.5 work safely

    • 5.3 demonstrate teamwork skills to:

      • 5.3.1 work with others

      • 5.3.2 participate in projects and tasks

  • 6 identify possible life roles related to the skills and content of this cluster

    • 6.1 recognize and then analyze the opportunities and barriers in the immediate environment

    • 6.2 identify potential resources to minimize barriers and maximize opportunities

Program of Studies 2009. Source document, © Alberta Education.