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MAM2010 Managing For Quality

Intermediate · 1 credit · BIT - Business, Admin, Finance and IT

Description
Students demonstrate basic managerial skills, by assuming roles and responsibilities of management in order to coordinate available resources and achieve quality results.
Prerequisite
None
Parameters
No specialized equipment or facilities.
Supporting courses
MAM1010: Marketing & Management

Outcomes The student will:

  • 1 identify and outline quality management systems and strategies used to improve quality

    • 1.1 describe the role of the customer in managing for quality

    • 1.2 describe the role of front line employees in managing for quality

    • 1.3 describe how groups/teams can be used effectively

    • 1.4 describe decision-making processes when working in teams

    • 1.5 describe how quality is measured

    • 1.6 explain similarities and differences in forecasting/planning at the three management levels of strategical, tactical and operational

  • 2 analyze the roles of managers and strategies used by managers to improve quality

    • 2.1 describe the role of managers in managing for quality

    • 2.2 research monitoring as a basic management role and elaborate on the importance of monitoring for quality

    • 2.3 explain how technology can be used to help monitor data, information and organizational activities

    • 2.4 describe how a manager can deal effectively with conflict resolution

  • 3 apply management systems and strategies

    • 3.1 use quality management systems and strategies in a group environment

    • 3.2 evaluate current management systems and strategies used by managers to increase quality

    • 3.3 compare management planning with team planning

    • 3.4 compare directing with facilitating

    • 3.5 explain how people working for a common objective can be organized for efficiency

    • 3.6 describe and provide examples of:

      • 3.6.1 organizational charts

      • 3.6.2 centralized versus decentralized control

      • 3.6.3 power, authority, responsibility, accountability and delegation

    • 3.7 describe ethical issues of monitoring and control of employees

  • 4 identify, through research, a current management system and describe its effect on the organization

    • 4.1 research “planning” as one of the basic management roles and elaborate on the importance of planning for quality in:

      • 4.1.1 establishing objectives

      • 4.1.2 developing a mission statement and setting goals

      • 4.1.3 determining how objectives will be met

    • 4.2 explain why contingency planning is vital

    • 4.3 research “organizing” as one of the basic management roles and elaborate on its importance for quality

    • 4.4 research “leadership” as a basic management role and elaborate on its importance for quality

    • 4.5 describe the different styles of leadership

    • 4.6 compare controlling with empowering

    • 4.7 compare and contrast power and authority, and explain their relationship

    • 4.8 describe motivations and factors that affect individual motivational levels including:

      • 4.8.1 individual difference; e.g., attitudes, needs

      • 4.8.2 job characteristics; e.g., task and its significance, skill levels, autonomy, feedback, communication

      • 4.8.3 organizational policies and practices; e.g., rules, intrinsic and extrinsic rewards

    • 4.9 describe how effective leaders influence others to act including how to:

      • 4.9.1 share influences and motivate individuals

      • 4.9.2 match individual aspirations with organization goals

      • 4.9.3 apply intuition, anticipate change, assess and respond

      • 4.9.4 vision; e.g., identify different/better ways of proceeding

      • 4.9.5 recognize self-understanding; e.g., recognize one’s own strengths and weaknesses

    • 4.10 compare the types of groups that exist in an organization and explain how group development and processes can be encouraged

    • 4.11 research “communicating” as a basic management role and elaborate on its importance for quality and the relationship between communication, action and quality results

    • 4.12 identify reasons for conflict and stress

  • 5 demonstrate basic competencies

    • 5.1 demonstrate fundamental skills to:

      • 5.1.1 communicate

      • 5.1.2 manage information

      • 5.1.3 use numbers

      • 5.1.4 think and solve problems

    • 5.2 demonstrate personal management skills to:

      • 5.2.1 demonstrate positive attitudes and behaviours

      • 5.2.2 be responsible

      • 5.2.3 be adaptable

      • 5.2.4 learn continuously

      • 5.2.5 work safely

    • 5.3 demonstrate teamwork skills to:

      • 5.3.1 work with others

      • 5.3.2 participate in projects and tasks

  • 6 identify possible life roles related to the skills and content of this cluster

    • 6.1 recognize and then analyze the opportunities and barriers in the immediate environment

    • 6.2 identify potential resources to minimize barriers and maximize opportunities

Program of Studies 2009. Source document, © Alberta Education.