CTSPlanner
Sign-in not configured
← Human and Social Services

HSS2030 Perspectives On Interpersonal Relationships

Intermediate · 1 credit · HRH - Health, Recreation, and Human Services

Description
Students examine relationships in their lives and identify their roles in these relationships. Students develop personal effectiveness and basic conflict resolution skills needed to enhance personal and working relationships. Students examine basic ethical, legal and cultural considerations when managing conflict in a variety of settings and relationships.
Prerequisite
None
Supporting courses
HSS1010: Health Services Foundations HSS1030: Communication Skills for Health Professionals HSS1040: Developing Maturity & Independence HSS1050: Introduction to Mentorship HSS1080: Leadership Fundamentals 1

Outcomes The student will:

  • 1 evaluate the types of relationships, considering traditional cultural beliefs and practices

    • 1.1 define commonly used terms to describe relationships, leadership, conflict management, problem-solving and teamwork

    • 1.2 compare the characteristics of relationships in society, including:

      • 1.2.1 family relationships, especially relationships between parents and siblings

      • 1.2.2 friendships

      • 1.2.3 intimate relationships

      • 1.2.4 school relationships

      • 1.2.5 work relationships

      • 1.2.6 casual relationships

      • 1.2.7 community/team relationships, such as volunteer committees and sports teams

    • 1.3 compare how elements of attitude, respect, cooperation, reciprocation and etiquette support the healthy development and maintenance of all types of relationships

    • 1.4 compare the concepts of positional authority, personal authority and leadership in different types of relationships, including:

      • 1.4.1 similarities and differences

      • 1.4.2 roles and responsibilities

      • 1.4.3 difficulties related to authority

      • 1.4.4 leadership responsibilities related to goals

      • 1.4.5 leadership responsibilities related to the welfare of individuals on the team and/or under one’s authority

    • 1.5 differentiate between participatory leadership and directive leadership

    • 1.6 explain the importance of different leadership skills related to different teams or committees, including:

      • 1.6.1 technical skills

      • 1.6.2 people skills

      • 1.6.3 thinking and problem-solving skills

      • 1.6.4 project management skills

    • 1.7 describe the qualities of an effective team or committee

    • 1.8 describe the qualities of an effective team member in working and volunteer settings, including:

      • 1.8.1 punctuality

      • 1.8.2 grooming and hygiene

      • 1.8.3 courtesy

      • 1.8.4 organization

      • 1.8.5 respectful attitude

      • 1.8.6 friendliness

      • 1.8.7 willingness to learn new skills

    • 1.9 evaluate personal relationships in terms of positional and personal authority and leadership roles, including:

      • 1.9.1 relationships in which personal leadership or authority exists

      • 1.9.2 relationships in which another person has an authority or leadership role

    • 1.10 evaluate how technology can enhance or cause conflict in relationships

  • 2 examine conflicts that exist in relationships

    • 2.1 define conflict and conflict management

    • 2.2 differentiate between a problem and a conflict based on selected criteria, including:

      • 2.2.1 presence of overt or covert anger levels

      • 2.2.2 consistent behaviour causing challenges with productivity or performance or affecting the relationships and emotions of others

      • 2.2.3 blaming

      • 2.2.4 personal issue(s)

      • 2.2.5 vulnerabilities due to conflict and interdependent relationships

    • 2.3 discuss examples of types of conflict, including:

      • 2.3.1 interpersonal conflict

      • 2.3.2 intergroup conflict

      • 2.3.3 peer conflicts; e.g., related to cliques

      • 2.3.4 intrapersonal conflicts

    • 2.4 compare methods of managing problems and conflicts

    • 2.5 summarize common types and causes of conflict in all types of relationships, including:

      • 2.5.1 situational conflicts

      • 2.5.2 personality differences

      • 2.5.3 power struggles

      • 2.5.4 differences of opinion, perspectives or goals

      • 2.5.5 differing expectations

      • 2.5.6 conflicting world views and beliefs

      • 2.5.7 communication difficulties

      • 2.5.8 stress and illness

  • 3 demonstrate strategies for managing conflict positively in all types of relationships

    • 3.1 demonstrate strategies for determining the existence and extent of a problem or conflict, including:

      • 3.1.1 gathering information, including facts and examples, to be sure of accuracy

      • 3.1.2 differentiating between a symptom and a problem or conflict

      • 3.1.3 evaluating the size of the problem or conflict, considering its complexity and impact

    • 3.2 compare various strategies for managing problems or conflicts; e.g., procrastination, denial, avoidance, compromise

    • 3.3 demonstrate effective strategies for preventing problems or conflicts, including:

      • 3.3.1 early intervention

      • 3.3.2 avoiding labelling, stereotyping and bias

      • 3.3.3 making constructive personal changes where possible and appropriate

      • 3.3.4 walking away from a fight

      • 3.3.5 changing the subject

      • 3.3.6 refocusing a conversation to the positive

      • 3.3.7 controlling reactive responses and emotions

    • 3.4 describe the importance of considering an appropriate time and place for resolving a conflict, including:

      • 3.4.1 limiting distractions, including physical and mental

      • 3.4.2 allowing enough time

      • 3.4.3 meeting physical comforts first (e.g., hunger, temperature, fatigue)

      • 3.4.4 considering the need for privacy

      • 3.4.5 ending a meeting by booking another meeting if necessary to effectively resolve the conflict

    • 3.5 demonstrate strategies for communicating successfully to resolve and/or manage conflicts, including:

      • 3.5.1 clarifying issue first and acknowledging personal perceptions and biases

      • 3.5.2 practising raising the problem, including role-playing with a third party if necessary

      • 3.5.3 approaching the other person directly and tactfully to suggest a time and place for a conversation

      • 3.5.4 agreeing on a definition of the problem and acknowledging its history

      • 3.5.5 acknowledging the opposing points of view politely

      • 3.5.6 setting limits that both parties agree to keep regarding topics and personal attacks

      • 3.5.7 focusing on the problem or conflict, not the person or emotions

      • 3.5.8 making points, not speeches, and describing examples

      • 3.5.9 explaining the impact of conflict on feelings and well-being

      • 3.5.10 acknowledging responsibility for role in the conflict

      • 3.5.11 listening without interrupting

      • 3.5.12 identifying common ground

      • 3.5.13 exploring strategies to resolve the conflict through negotiation and/or compromise

      • 3.5.14 agreeing on a solution to implement and establishing expectations clearly

      • 3.5.15 adapting SMART (specific, measureable, attainable, realistic and timely) goal-setting where appropriate

      • 3.5.16 implementing the solution

      • 3.5.17 evaluating the plan to resolve the conflict

      • 3.5.18 modifying the plan based on evaluation

    • 3.6 summarize the role of mediation in resolving difficult conflicts

    • 3.7 outline community resources available to assist individuals experiencing conflict in a variety of settings

    • 3.8 summarize situations in which conflicts require legal and/or professional help, including:

      • 3.8.1 conflicts regarding issues of abuse

      • 3.8.2 conflicts in which individual safety or well-being is threatened or discussed

      • 3.8.3 conflicts in which criminal activity is suspected or revealed

  • 4 demonstrate basic competencies

    • 4.1 demonstrate fundamental skills to:

      • 4.1.1 communicate

      • 4.1.2 manage information

      • 4.1.3 use numbers

      • 4.1.4 think and solve problems

    • 4.2 demonstrate personal management skills to:

      • 4.2.1 demonstrate positive attitudes and behaviours

      • 4.2.2 be responsible

      • 4.2.3 be adaptable

      • 4.2.4 learn continuously

      • 4.2.5 work safely

    • 4.3 demonstrate teamwork skills to:

      • 4.3.1 work with others

      • 4.3.2 participate in projects and tasks

  • 5 identify possible life roles related to the skills and content of this cluster

    • 5.1 recognize and then analyze the opportunities and barriers in the immediate environment

    • 5.2 identify potential resources to minimize barriers and maximize opportunities

Program of Studies 2010. Source document, © Alberta Education.