COS3010 Professional Relationships
Advanced · 1 credit · HRH - Health, Recreation, and Human Services
- Description
- Students develop understanding of, and will be able to describe and demonstrate, the skills required to communicate in the cosmetology industry and demonstrate professional ethics for salon success.
- Prerequisite
- COS1010: Personal & Professional Practices
Outcomes The student will:
1 demonstrate ethical practices
1.1 define the terms professional ethics and personal ethics
1.2 outline the rules of professional ethics and how they relate to an individual’s professional success
1.3 list and describe ethical behaviours expected of professional cosmetologists
1.4 suggest possible consequences of ethical and unethical behaviours to the:
1.4.1 individual cosmetologist
1.4.2 business operation
1.4.3 cosmetology industry
1.5 demonstrate professional ethics
1.6 demonstrate personal ethics
1.7 identify the correlation between professional and personal ethics
2 demonstrate interpersonal communication skills suited to professional cosmetologists
2.1 identify and explain various elements of verbal and nonverbal communication, including:
2.1.1 explaining the importance of two-way communication
2.1.2 explaining the importance of understanding nonverbal communication and how it can affect the way a message is received
2.1.3 describing how grammar can change the meaning of the message
2.1.4 explaining how tone, inflection and rate of speech can affect the meaning of a message
2.2 explain why effective interpersonal communication skills are required by professional cosmetologists and:
2.2.1 suggest possible consequences of not communicating effectively
2.2.2 describe examples of effective and ineffective nonverbal communication
2.2.3 describe examples of effective and ineffective verbal communication
2.3 describe interpersonal communication skills required by professional cosmetologists by:
2.3.1 identifying and describing professional conversation and topics to avoid
2.3.2 defining rapport and how it is used to improve relations with others
3 identify factors that affect the working environment
3.1 list and identify the factors that influence good human relations in the workplace, including:
3.1.1 attitudes
3.1.2 manners
3.1.3 sense of humour
3.1.4 consideration
3.1.5 emotional control
3.1.6 flexibility
3.1.7 courtesy
3.2 describe how to identify personality patterns and personality type indicators
4 identify and describe provincial regulations pertaining to cosmetology
5 outline the need for various types of insurance and the possible consequences resulting from a lack of insurance coverage
6 identify various ways of assisting the apprentice in the workplace
6.1 define workplace coaching and mentoring
6.2 describe and explain the roles and purposes of the advisory network and the Provincial Apprenticeship Committee
7 identify the various ways to enter the different sectors of cosmetology
7.1 identify and describe the qualifications required to enter the various sectors
7.2 identify and explain the regulations pertaining to the various sectors
8 demonstrate basic competencies
8.1 demonstrate fundamental skills to:
8.1.1 communicate
8.1.2 manage information
8.1.3 use numbers
8.1.4 think and solve problems
8.2 demonstrate personal management skills to:
8.2.1 demonstrate positive attitudes and behaviours
8.2.2 be responsible
8.2.3 be adaptable
8.2.4 learn continuously
8.2.5 work safely
8.3 demonstrate teamwork skills to:
8.3.1 work with others
8.3.2 participate in projects and tasks
9 create a transitional strategy to accommodate personal changes and build personal values
9.1 identify short-term and long-term goals
9.2 identify steps to achieve goals
Program of Studies 2011. Source document, © Alberta Education.