COM3285 Com Tech Client Services 2

Advanced · 1 credit · MDC - Media, Design, and Communication Arts

Description: Students apply the principles and practices of client services.
Prerequisite: COM2285: Com Tech Client Services 1
Parameters: This course must be taught in conjunction with another specified Com Tech course.

Outcomes The student will:

1 identify client needs and the scope of the project
- 1.1 communicate with client; e.g., interview
- 1.2 identify tasks to standards specified by work to be completed
- 1.3 identify factors affecting client satisfaction
- 1.4 identify all resources needed to perform a task, provide a service or complete a project related to selected work area
2 demonstrate and document the planning of a client project
- 2.1 utilize a documentation system for the purposes of accountability
- 2.2 prepare and present a draft proposal to the client for feedback
- 2.3 implement client feedback into the project plan
3 demonstrate professional production steps leading to satisfactory completion of a client project
- 3.1 prepare a project based on agreed proposal
- 3.2 track time and resources for the purposes of accountability
- 3.3 prepare final project deliverables for presentation to client
- 3.4 prepare feedback mechanism for client response
- 3.5 review client feedback and implement changes/improvements for future projects
4 identify copyright restrictions and permissions and put them into practice
5 demonstrate basic competencies
- 5.1 demonstrate fundamental skills to:
  - 5.1.1 communicate
  - 5.1.2 manage information
  - 5.1.3 use numbers
  - 5.1.4 think and solve problems
- 5.2 demonstrate personal management skills to:
  - 5.2.1 demonstrate positive attitudes and behaviours
  - 5.2.2 be responsible
  - 5.2.3 be adaptable
  - 5.2.4 learn continuously
  - 5.2.5 work safely
- 5.3 demonstrate teamwork skills to:
  - 5.3.1 work with others
  - 5.3.2 participate in projects and tasks
6 create a transitional strategy to accommodate personal changes and build personal values
- 6.1 identify short-term and long-term goals
- 6.2 identify steps to achieve goals