COM2285 Com Tech Client Services 1

Intermediate · 1 credit · MDC - Media, Design, and Communication Arts

Description: Students are introduced to the principles and practices of client services.
Prerequisite: COM1005: Visual Composition
Parameters: This course must be taught in conjunction with another specified Com Tech course.

Outcomes The student will:

1 define the term client service and explain the relationship between client and service
- 1.1 identify and describe the similarities and differences between internal clients and external clients
2 identify and describe the scope of client services available to clients
- 2.1 identify industry standards for the selected work area
- 2.2 identify tasks to standards specified by work to be completed
- 2.3 identify factors affecting client satisfaction
- 2.4 identify all resources needed to perform a task, provide a service or complete a project related to selected work area
3 demonstrate and document simulated client services
- 3.1 apply competencies learned in other courses to a variety of client service simulations
- 3.2 identify and explain current service abilities and limitations
- 3.3 use appropriate resources to provide specified client services
- 3.4 maintain a detailed record of client services delivered
- 3.5 demonstrate the following communication skills:
  - 3.5.1 effective face-to-face communication
  - 3.5.2 workplace-appropriate language
  - 3.5.3 appropriate responses to praise, complaints and criticism
- 3.6 identify and demonstrate health, safety and sanitation practices appropriate to the selected work area
- 3.7 use appropriate tools and procedures for each task
4 identify copyright restrictions and permissions and put them into practice
5 demonstrate basic competencies
- 5.1 demonstrate fundamental skills to:
  - 5.1.1 communicate
  - 5.1.2 manage information
  - 5.1.3 use numbers
  - 5.1.4 think and solve problems
- 5.2 demonstrate personal management skills to:
  - 5.2.1 demonstrate positive attitudes and behaviours
  - 5.2.2 be responsible
  - 5.2.3 be adaptable
  - 5.2.4 learn continuously
  - 5.2.5 work safely
- 5.3 demonstrate teamwork skills to:
  - 5.3.1 work with others
  - 5.3.2 participate in projects and tasks
6 identify possible life roles related to the skills and content of this cluster
- 6.1 recognize and then analyze the opportunities and barriers in the immediate environment
- 6.2 identify potential resources to minimize barriers and maximize opportunities